Privacy Policy

Account and service use

We use account, profile, device, friend and group information for login, connecting users and delivering messages. We use block and report information to limit unwanted contact and handle reports. Account and relationship information is retained while the account or relationship exists and is removed when it ends or the account is deleted.

You sign in with a passkey. Our servers do not receive your passkey private key or face or fingerprint data.

Message and notification retention

Conversation history is stored on your devices. The server temporarily holds messages, photos and videos for delivery and deletes them once every recipient device confirms storage. The maximum retention period is 72 hours from first receipt by the server, or the automatic deletion time if earlier. Records already saved on another person’s device may remain there.

If you enable notifications, push providers deliver the sender and message preview. Pending previews are retained for up to 5 minutes and removed earlier when sent, permission is revoked or the message expires. Notifications may appear on the lock screen; you can change them in app and device settings.

Personal cloud backup

Backup is optional. iOS and iPadOS save conversations and any photos or videos you choose to include to your personal iCloud Drive; Android saves them to the Google Drive you connect. Backups are not stored on Pointless servers and use your cloud provider’s protection. Messages with automatic deletion enabled are excluded.

By default, backups match your current app history; you can choose to keep earlier records. You can restore only with the same Pointless account, and expired messages are not restored. Turning off backup, logging out or deleting your account does not automatically delete personal cloud backups. Manage deletion in the Files app or Google Drive.

Advertising

iOS, iPadOS and Android app versions with AdMob show Google AdMob non-personalized ads in the conversation list. Where required, you can change your ad privacy choices in app settings.

Analytics and crash diagnostics

We use Google Firebase Analytics on web, iOS, iPadOS and Android, and Crashlytics on iOS, iPadOS and Android to improve app quality.

Cookies and external services

On the web, we use cookies for login, device verification, security checks and language selection, and browser storage for conversation history. Blocking cookies may prevent some features from working.

Cloudflare provides server operation, storage and delivery; Cloudflare Turnstile provides security checks; Apple APNs, Google FCM and browser push providers deliver notifications. External providers apply their own processing and retention policies, and may process information in your country or abroad.

We use KLIPY for external content such as GIFs and stickers. Link previews connect to external websites, and external content may be unavailable depending on the provider.

Managing information and contacting us

You can review and change your profile, registered devices and notifications in app settings. Explicitly logging out deletes conversations, attachments, drafts, queued messages and login information from that device. Session expiry preserves local history and requires you to sign in again with a passkey.

Account deletion is available in settings after passkey reauthentication and final confirmation. Accounts are automatically deleted after 12 calendar months without directly opening the app. An account cannot be recovered if you lose all its passkeys.

For privacy inquiries, contact the email address below. When this policy changes, we update this page and its date. Changes that significantly affect your rights are also announced in the service.

On-device intelligence

Android message summaries are processed only on the device through ML Kit and AICore. Messages used for summaries and summary results are not sent to external servers, including Pointless or Google, and are not included in backups or synchronization.

Model preparation and updates may require an internet connection. ML Kit may send usage and diagnostic metrics, such as identifiers, device information, configured language, input and output sizes, and processing performance, to Google. These metrics do not include message content or summary results.

Provider privacy information

Pointless.chat team

Inquiries and attachments submitted through the support form are sent to Zoho Desk to handle the inquiry and respond.